Returns & Cancellations
What happens if something isn't right.
Placeholder text — to be reviewed and finalised by Ardac before launch.
Standard products
If a standard catalog product arrives damaged or incorrect, contact us within 7 days of receipt and we'll arrange a replacement or refund.
Custom orders — important
Custom and personalised pieces are made to your specifications. Once you approve the design proof for production, the order can no longer be cancelled or refunded, except in case of a manufacturing defect on our side.
How to start a return
Email sales@ardacinternational.sr with your order reference and a short description (and photos if applicable). We'll respond within 1–2 working days.